Changes between Version 1 and Version 2 of TracSupport

Timestamp:

08/29/12 15:03:29 (13 years ago)

Author:

trac

Comment:

--

TracSupport

@@ -1 +1 @@
 = Trac Support =
 
-Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [http://projects.edgewall.com/trac/wiki/MailingList mailing list] and the project wiki.
+Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [trac:MailingList mailing list] and the [trac: project wiki].
 
-There is also an [http://projects.edgewall.com/trac/wiki/IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there.
+There is also an [trac:IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there.
 
-== Commercial Support ==
-Edgewall also offers commercial support to individuals and organizations who desire it. 
+Before you start a new support query, make sure you've done the appropriate searching:
+ * in the project's [trac:TracFaq FAQ]
+ * in past messages to the [http://groups.google.com/group/trac-users Trac Users Mailing List]
+ * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query].
 
-For more information, visit our [http://www.edgewall.com/products/trac/support.html commercial support page] for Trac.
-
-You can of course also [http://www.edgewall.com/contact/ contact us directly] at any time at if you have any questions.
+Please '''don't''' create a ticket in trac.egdewall.org for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
 
 ----
-See also: [http://projects.edgewall.com/trac/wiki/MailingList MailingList], 
+See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices]